OUR POLICIES
Life can be a real pain at times and we understand that every now and then things don’t work out as planned. However, Brazilian Glow is a small business that relies on having clients turn up to their booked appointment, not only so that I can pay the salon expenses.
When you don’t attend your appointment or don’t give me enough notice that you can’t attend, that also means that I have turned away other clients because that time was allocated to you specifically for that service, which is not fair on me, or the other client.
So to protect all of my loyal client’s appointments, to protect my business from loss of trading, and to ensure your appointment is relaxing and enjoyable, I have adapted the following salon policies. I may use or discretion and waive the policy where I deem necessary.
- For all no-show clients, and last minute cancellations within 24 hours of the appointment, the booking fee amount will be applied and not be refunded.
- All no-show and late cancellation clients will be required to pay a deposit for all future appointments and repeat offenders may be refused a future booking.
- Booked services cannot be cancelled on arrival of appointment.
- All clients will be sent a confirmation by email and SMS 24 hours prior to the appointment.
- Please note: it is an automated system and cannot receive responses, so if you would like to respond please send a message to 0422 719 948.
- All prices are subject to variation without notice. To obtain a quote, please schedule a consultation.
- Due to SA strict OH&S laws, all children under the age of 18 must remain seated on close to the parent\guardian and are not permitted to play with the salon tools\products. I work with hazardous chemicals, sharp and very hot tools, your child’s safety is important to me and it should be to you to.